Shipping policy

OP Store – Orchestral Parts ships products worldwide directly from our Italian workshop. All products are handcrafted in our laboratory and shipped with maximum care to ensure they arrive in perfect condition.

2. SHIPPING DESTINATIONS

2.1 Italy

We ship throughout Italy, including islands (Sicily, Sardinia).

2.2 Europe

We ship to:

All European Union countries
Switzerland, Norway, Iceland
United Kingdom
Other European countries

2.3 International Shipping

We ship worldwide. For non-EU destinations, the customer is responsible for:

Customs duties
Import taxes
VAT or similar charges
Any other fees applicable in the destination country

These charges are NOT included in the order price and will be collected by customs or courier upon delivery.

3. SHIPPING COSTS

3.1 Standard Rates

Shipping costs are automatically calculated at checkout based on:

Destination country
Package weight
Order value
Selected shipping method

3.2 Free Shipping Thresholds

FREE SHIPPING on:

Orders over €150 to Italy
Orders over €200 to European Union
Orders over €300 to Switzerland, UK, Norway

Note: Free shipping NOT available for non-European destinations (standard rates apply).

3.3 Shipping Insurance

All packages are automatically insured for the declared merchandise value at no additional cost.

4. SHIPPING TIMES

4.1 Order Processing Time

In-stock products: 1-2 business days
Made-to-order/custom products: 3-5 business days
High season periods (holidays): 2-3 additional business days

Processing time starts from order confirmation and payment verification.

4.2 Estimated Delivery Times

From shipping date:

Italy: 2-4 business days
European Union: 3-7 business days
Switzerland, UK, Norway: 5-10 business days
United States, Canada: 7-15 business days
Rest of World: 10-21 business days

Note: These are estimates. Actual times may vary due to:

Customs procedures (for non-EU)
Peak shipping seasons
Weather conditions
Courier delays beyond our control

5. SHIPPING METHODS

5.1 Available Carriers

We use reliable international carriers:

DHL Express - International express
UPS - International standard and express
BRT / GLS - Italy and Europe
Poste Italiane - Italy standard

5.2 Method Selection

Shipping method is automatically assigned based on:

Destination
Package size and weight
Delivery speed selected
Best price/reliability ratio

6. TRACKING AND DELIVERY

6.1 Tracking Number

You will receive an email with tracking number when your order ships. You can monitor the shipment in real-time through the provided link.

6.2 Tracking Problems

If tracking shows no updates for more than:

5 business days (Italy/EU)
10 business days (International)

6.3 Delivery Attempts

Couriers typically make 2-3 delivery attempts. If delivery fails:

You'll receive a notice card
Package will be held at local depot
Contact courier within 7 days to arrange pickup or redelivery
After 7-15 days (varies by country), undeliverable packages return to sender

Important: Return shipping costs for undeliverable packages may be charged to customer if delivery failed due to incorrect/incomplete address provided.

7. PACKAGING

7.1 Professional Packaging

All products are packaged with:

Bubble wrap and protective materials
Rigid boxes sized appropriately
Fragile handling labels
Weather-resistant outer packaging
Shock-absorbing materials for delicate items

7.2 Quality Control

Each package undergoes quality inspection before shipping to verify:

Product integrity
Correct items included
Secure packaging
Complete documentation

8. SHIPPING ISSUES

8.1 Damaged Package

If damage is visible on delivery:

DO NOT accept delivery or accept with written reserve
Photograph damaged package and items
Contact us immediately: orchestralparts.service@gmail.com
Keep all packaging materials

We will:

Open investigation with courier
Send replacement or issue refund
Cover all additional costs

8.2 Lost Package

If tracking shows no updates for extended period:

Contact us at: orchestralparts.service@gmail.com
We'll open investigation with courier
If confirmed lost, we'll send replacement or issue refund

Insurance covers all lost packages - you won't lose your order or money.

8.3 Delivery to Wrong Address

If you provided correct address:

We'll work with courier to recover or redeliver
No additional cost to you

If you provided incorrect address:

Additional shipping costs may apply
We'll do our best to assist but cannot guarantee recovery

9. CUSTOMS AND DUTIES (NON-EU)

9.1 Customer Responsibility

For shipments outside the European Union:

Customer is responsible for all customs duties, import taxes, and fees
These charges are determined by destination country
Charges are NOT included in our prices
Charges must be paid to courier/customs before delivery

9.2 Customs Documentation

We provide:

Commercial invoice
Product description
Value declaration
HS codes (when required)

9.3 Customs Delays

Customs processing can take 1-10 days (varies by country). This is beyond our control.

We cannot:

Declare false values (illegal)
Mark items as "gift" to avoid duties (prohibited)
Control customs processing time

9.4 Refused Packages

If you refuse package due to customs charges:

Package returns to sender
Return shipping costs charged to customer
Refund issued minus original shipping + return shipping costs

10. ORDER TRACKING SUPPORT

10.1 Tracking Updates

Normal tracking updates:

Collected: Package picked up from our warehouse
In Transit: Package moving to destination
Out for Delivery: Package on delivery vehicle
Delivered: Package successfully delivered

10.2 Tracking Concerns

No tracking updates for 5+ days (EU) or 10+ days (international)
Tracking shows "delivered" but you didn't receive
Tracking shows exception or problem
Any other tracking concern

Response time: Within 24 business hours

11. SPECIAL DELIVERY INSTRUCTIONS

11.1 Authority to Leave

If you want courier to leave package without signature:

Add note in order comments
We'll request "authority to leave" with courier
Note: You assume responsibility for package after delivery

11.2 Delivery to Different Address

Need delivery to different address?

Specify in order comments or contact us before shipping
Confirm both billing and shipping addresses are correct

11.3 Business Addresses

For business/company deliveries:

Provide complete company name
Include department/attention name if needed
Verify business hours match courier schedule

12. PICKUP AT FACILITY

12.1 Availability

Orders can be picked up directly at our Italian workshop by appointment:

Address: Via Strada Nuova 20/5B – 27029 – Vigevano(PV) – ITALY
Hours: Monday to Friday, 9:00-17:00 CET (by appointment only)
Booking: Select "Pickup at facility" at checkout or contact [email/phone]

12.2 Pickup Procedure

No shipping costs
Order ready for pickup within 1-2 business days (email confirmation sent)
Bring valid ID and order confirmation
Opportunity to view workshop and other available products

13. DELIVERY GUARANTEE

OP Store – Orchestral Parts guarantees:

Professional and secure packaging
Insurance on all packages
Tracking on all shipments
Dedicated assistance for delivery problems
Replacement or refund in case of loss or damage (if not attributable to customer)

14. HOLIDAY PERIODS

During holiday periods shipping may be affected:

Processing times may be longer
Carrier delivery times may experience delays
Specific updates published on website and in communications

Annual Closures:

Christmas period: [dates]
Summer break: [dates]
Other extraordinary closures communicated in advance on website

Orders placed during closure periods will be processed starting from reopening date.

15. SHIPPING CONTACT & SUPPORT

For any questions or problems regarding shipments:

Email: orchestralparts.service@gmail.com
Phone: 333 900 9110

Contact Form: [link]